When you create a website and you want to put it on display for the entire world to see, a certain space needs to be allocated for it on the World Wide Web. However, this space cannot just be allocated by anyone, a hosting provider acts as the intermediary here that links your website and the World Wide Web together. These hosting providers host your websites on their servers and this is what we commonly know as web hosting. All organizations, no matter how big or small, are in need of web hosting as they ensure you have a strong and reliable online presence. Therefore, if you’re planning on making your online presence essential, you need to opt for a web hosting that is up to the mark and dependable.
Hosting itself, is of various types and the amount of space designated to your website is dependent on the hosting server that you opt for. These include shared hosting, VPS, dedicated server hosting and several others. If you want your website to run smoothly regardless of the amount of traffic, it is crucial that you make the right choice when it comes to selecting your web host. A website that lags can easily discourage customers, causing them to lose interest in your business. You can gain access to a web hosting server for free but then you are likely to encounter issues like a lower bandwidth or a lot of pop-up ads on your website which can sometimes cause annoyance to the customers. Paying for web hosting can be a smart decision since it comes with a lot of additional features and side benefits like greater reliability, higher bandwidth, technical support, multiple domains and many other benefits.
Even though web hosting servers usually provide solutions to almost every problem that users stumble upon, there are a few limitations to the amount of support that they can extend. These limitations can be tricky to understand and so we’ve compiled a list of them to make life easier for you when it comes to understanding what you should and shouldn’t expect from your web hosting server.
1. SUPPORT TICKET
Instead of getting lost in a sea of queries about what your web hosting server can and cannot do, the first step you should take when buying a plan is to talk to your service provider. They will give you a brief idea about what you should expect from your desired plan and its’ limitations. More often than not, your queries will fall under the domain of your web host. You can navigate to the support section of your website where you will stumble upon an open ticket.
This ticket serves the purpose of establishing a link between you and your web host. Once you have the open ticket in front of you, you fill in the details of your complaints and the issues that you are facing from the drop-down menus in the form. However, if the issue doesn’t fall under the web host’s domain, they will then guide you to seek help from an alternate source for instance a web design expert or whoever the relevant person is for your complaint.
2. PHONE SUPPORT
An easier method of resolving your queries in a more time-efficient manner is via call. You can dial your web host provider’s number and inform them about your queries in real-time. This is a much better option since you can repeatedly ask them to explain the same thing or cross question them. This can also be done via email but it is not as convenient and the correspondence time over email is longer than that of a phone call.
3. TERMS AND CONDITIONS
Before purchasing any plans, a wise decision would be to go through the terms and conditions of your web host serves. This will give you an in-depth knowledge of the way they function, the services they provide, their areas of expertise and the problems they can help you with. Keeping all things aside, in case of any confusions regarding the boundaries of your web host support, you can always look up things in your control panel. If the issue cannot be resolved there then there is a high chance that the support staff will not be able to assist you either.
4. CREATING DIFFERENT TEMPLATES FOR YOUR WEBSITE
While the expert support system tries its best to resolve your queries, there are some things where they cannot assist you at all. One such example is creating different templates for your website. This is because your web hosting server is not equipped for managing and catering to every single issue you have, regardless of the category it falls under. In instances like this, the support system will respond back to you but they will only be able to guide you about who you should contact for example a programmer or a web designer. At times, the support staff might refer you to someone or give you details about the person you should contact but that is as far as they can assist you.
5. LIVE ON-LINE CHAT
In case you are reluctant to talk to them over phone or there are connectivity issues, a similar alternative is their online chat system. Not all web hosting servers have this option but the ones that do can list it as one of their most feasible features where users can interact with the support team and get instant replies.
The web hosting support system covers a wide range of services and can resolve a major chunk of your problems however, just like every other system, this system also comes with its’ reservations and limits. Despite these reservations and hurdles that present themselves in your way, you will be accommodated to the maximum extent. We hope this article helps you in tackling with whatever issues you are faced with regarding web hosting servers in the future and the procedures you can follow.